Apple leadership team

Browett, Allen reported, felt the stores were "too bloated" with employees, and had launched a series of policy changes to make them run "leaner" -- despite "strongly-worded advice from Retail segment veterans that reducing personnel ahead of the annual Back-to-School promotion and the September introduction of the iPhone 5 could create a customer service catastrophe."
Enter Gruber, Dalrymple and the rest of the Apple bloggers. Within 24 hours of Allen's piece, Apple PR had reached out to the Wall Street Journal, which reported that Browett had reversed course and instructed his lieutenants to tell the retail staff "We messed up."
Apple official statement was blunt and more critical of a member of Apple leadership team than any I'd ever seen