Ved International Discussion Board
Ved International Discussion Board
Would you like to react to this message? Create an account in a few clicks or log in to continue.

what is suggestion box?

Go down

what is suggestion box? Empty what is suggestion box?

Post by kiran shrestha on Fri Jul 27, 2012 1:23 pm

A suggestion box is a device for obtaining additional comments, questions, and requests. In its most basic and traditional form, it is a receptacle with an opening, not unlike an offering box or voting box. The box is used for collecting slips of paper with input from customers and patrons of a particular organization. Suggestion boxes may also exist internally, within an organization, such as means for garnering employee input.
Variations on this method include paper feedback forms which can be sent via postal mail, such as the "We value your input" or "How was the service today?" cards found in some restaurants; solicitations to provide comments over the telephone, such as a voluntary survey at the end of a transaction with a call center, or even an invitation on a printed store receipt to call and complete a customer satisfaction survey (sometimes offered with a product discount); or the placement of feedback forms on an institution's website.

"Drop Your Ideas in the Suggestion Box" (US propaganda poster during World War II)
Including mechanisms for customer comments beyond an ordinary point of service has several benefits. Suggestion boxes provide some degree of detachment (or sometimes, especially with computer-mediated communication, complete anonymity) from the person or service that a customer may be critiquing, and may therefore yield more frank and open feedback, thereby providing greater opportunities for obtaining accurate market research data and improving customer relations.
The internal routing of comments within an organization may also provide those without direct contact with customers a realistic appraisal of the quality of customer care being given. The external routing of responses to received suggestions, such as by posting responses to questions and requests on a physical or virtual bulletin board, may also help educate consumers and improve a cA suggestion box is a great way to get ideas and comments on how to improve your company's services or morale. The wooden suggestion box product line, including, locked ballot displays and lead boxes are in-stock and ready to ship. In addition to the suggestion box products shown on this page we have a broader selection of ballot boxes found by clicking here.

Do you want to get ideas on improving business? Do you value your customers ideas? Unlike an electronic submission box, our suggestion boxes allow the public to make comments right at the sight of their service. Your customers can submit advice, let you know their thoughts or ideas or you can have clients just "drop a note". A successful suggestion box often has "contact us" information and tells clients that "we welcome your comments and suggestions". With graphics areas on most of our suggestion box units you can leave instructions saying "tell us what you think" or "Please use this form to share your comments and ideas". It is always good to tell your clients "We appreciate any comments you have". A comment form lets you target certain areas of your business that you want to acquire feedback regarding. We also have a full spectrum of point of purchase displays which can be seen at our main shopping categories page. Extra product lines beyond ballot boxes include; display cases, podiums and lecterns, and custom retail merchandising displays.
ompany's image and customer loyalty.
Gathering employee comments with a suggestion box can also be fruitful, especially in groupthink-prone environments and within a corporate culture that adheres to a "shoot the messenger" mentality. However, as with the use of anonymous suggestion forms from the public, allowing unsigned comments may sacrifice accountability and make the feedback system prone to abuse.
Recording received suggestions in a robust database can help track any trends. Bugzilla, for example, an open system where bugs and feature requests can be logged for a particular software program, is a popular example of what could be called an enhanced suggestion box.

kiran shrestha

Posts : 20
Join date : 2012-07-08

Back to top Go down

what is suggestion box? Empty Re: what is suggestion box?

Post by biwake on Thu Aug 02, 2012 8:27 am

post locked for posting on same topic repeatedly.


Posts : 8093
Join date : 2012-01-10
Age : 25

Back to top Go down

Back to top

Permissions in this forum:
You cannot reply to topics in this forum